Refund Policy

Fees paid to CoolerGuru are non-refundable once the payment has been completed or the applicable service has been activated, scheduled, published, or made available to the user.

No refund or credit will ordinarily be provided for:

• Unused or partially used subscription periods.
• Unused listing, advertising, or promotional benefits.
• A change of mind after purchase.
• Failure to use an activated service.
• Removal or suspension resulting from a violation of our Terms & Conditions or other policies.
• Business results, inquiries, leads, sales, traffic, or visibility not meeting a user's expectations.

Before making a payment, users should review the selected plan or service, price, duration, included features, limitations, and any applicable taxes or additional terms.

Completing a payment confirms that the user has reviewed and accepted the details presented at the time of purchase.

Cancelling, discontinuing, or choosing not to use a paid service does not create a right to a full or partial refund for amounts already paid.

Any cancellation affects only the service identified in the applicable account or commercial terms and does not reverse a completed payment unless CoolerGuru confirms otherwise in writing.

If you believe you were charged more than once for the same purchase or that the charged amount is incorrect, contact CoolerGuru promptly with the relevant payment and account details.

We will review the payment records and, where a duplicate or incorrect charge is confirmed, take the appropriate corrective action.

A failed, pending, or automatically reversed payment is not treated as a completed purchase. Processing times for reversals may depend on the bank, card issuer, payment provider, or other financial institution involved.

If an amount appears to have been deducted but the service was not activated, contact us with the payment reference so the transaction can be reviewed.

CoolerGuru is a business directory and discovery platform. Unless expressly stated otherwise, CoolerGuru is not the seller or supplier of products and services listed by third-party businesses.

Refunds, returns, replacements, cancellations, and payment disputes relating to transactions between buyers and third-party businesses must be resolved directly with the relevant seller or supplier under that business's own policies and applicable law.

A refund may be considered only where:

• It is required under applicable law.
• A duplicate or incorrect charge is confirmed.
• CoolerGuru expressly agreed to a refund in writing before the payment was completed.
• CoolerGuru determines that a refund is appropriate after reviewing an exceptional payment or service issue.

Any approved refund may be returned through the original payment method and may be subject to payment-provider processing times.

Users should contact CoolerGuru before initiating a payment dispute or chargeback so that we have an opportunity to review the issue and payment records.

Nothing in this Refund Policy limits any right that cannot legally be limited under applicable law.

CoolerGuru may update this Refund Policy from time to time. Updated versions will become effective when published on this page unless a different effective date is specified.

For questions about a CoolerGuru payment or this Refund Policy, please contact: