Privacy Policy

The information we collect depends on how you use CoolerGuru.

Information You Provide to Us

We may collect information including:

• Full name.
• Email address.
• Mobile or telephone number.
• Password or authentication information.
• Company name.
• Business address.
• City, state, and country.
• Business type.
• Job title or designation.
• Company description.
• Website address.
• Product and service information.
• Business registration information.
• Documents submitted for verification.
• Company logos and product images.
• Inquiry details.
• Messages or communications sent through CoolerGuru.
• Information submitted through contact forms.
• Support requests.
• Feedback.
• Any other information you voluntarily provide.

CoolerGuru operates as a business directory.

Certain information submitted as part of a company or product listing may therefore be publicly visible, including:

• Company name.
• Business category.
• Company description.
• City and state.
• Business type.
• Company logo.
• Product details.
• Product images.
• Product specifications.
• Brand information.
• Public business contact information.
• Verification or featured status.

You should avoid submitting confidential or sensitive personal information in fields intended for public display.

When you use CoolerGuru, certain technical information may be collected automatically, including:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Referring URLs.
• Date and time of access.
• Search activity.
• Platform interactions.
• Session information.
• General location derived from technical information.
• Cookies and similar technologies.

This information helps us understand how the platform is used and improve its performance and security.

We may use collected information to:

• Create and manage user accounts.
• Create and display company profiles.
• Publish product and service listings.
• Verify businesses and submitted information.
• Enable buyers and suppliers to connect.
• Send inquiries to relevant suppliers.
• Respond to questions and support requests.
• Provide account and platform notifications.
• Improve website functionality and user experience.
• Personalize content and search results.
• Detect fraud, abuse, spam, and security threats.
• Maintain platform integrity.
• Analyze platform usage.
• Manage featured listings and advertisements.
• Communicate important service or policy updates.
• Comply with applicable legal obligations.
• Resolve disputes.
• Enforce our Terms & Conditions.

When a buyer submits an inquiry to a company, supplier, seller, manufacturer, or other business through CoolerGuru, we may share the information necessary to allow that business to respond.

This information may include:

• Your name.
• Contact details.
• Company information.
• Product requirements.
• Inquiry message.
• Other information included in your request.

Once your information has been shared with a third-party business, that business may process your information according to its own privacy practices.

Users should exercise discretion when sharing additional information directly with another business.

CoolerGuru may request business-related information or documents to verify certain company profiles.

Verification documents may be used to:

• Confirm business identity.
• Review registration information.
• Prevent fraudulent accounts.
• Determine verification status.
• Maintain trust and platform integrity.

Documents submitted specifically for verification will not ordinarily be displayed publicly unless the user intentionally provides information for public listing or disclosure is required by law.

CoolerGuru may use cookies and similar technologies to:

• Keep users signed in.
• Remember preferences.
• Maintain sessions.
• Improve website functionality.
• Understand website usage.
• Measure performance.
• Detect security issues.
• Support analytics and advertising functions.

You may control certain cookies through your browser settings.

Disabling cookies may affect some features of the website.

We may use analytics technologies or service providers to understand how users interact with CoolerGuru.

Analytics information may include aggregated or technical information relating to page visits, clicks, searches, devices, sessions, and user interactions.

This information helps us improve the website, identify technical issues, and understand platform usage.

We do not sell your personal information as a standalone commercial product.

We may share information where necessary with:

Suppliers and Businesses

When you send an inquiry or otherwise request to connect with a business.

Service Providers

Companies that help us operate CoolerGuru, such as providers of:

• Website hosting.
• Cloud infrastructure.
• Email services.
• Database services.
• Analytics.
• Security.
• Customer support.
• File storage.
• Communication services.
• Payment processing, where applicable.

These providers may access information only where required to perform services on our behalf and subject to applicable contractual and legal requirements.

Legal and Regulatory Authorities

Information may be disclosed where reasonably necessary to:

• Comply with law.
• Respond to lawful requests.
• Protect our legal rights.
• Investigate fraud.
• Protect users or the public.
• Enforce our agreements.

Business Transfers

If CoolerGuru undergoes a merger, acquisition, restructuring, sale, or transfer of business assets, information may be transferred as part of that transaction subject to applicable law.

CoolerGuru may contain links to third-party websites, company websites, social media pages, external services, or other platforms.

We do not control the privacy practices of third parties.

We recommend reviewing the privacy policies of any third-party websites you access.

We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, destruction, misuse, or loss.

However, no internet transmission, database, server, or electronic storage system can be guaranteed to be completely secure.

Users are responsible for keeping their login credentials confidential.

We may retain personal and business information for as long as reasonably necessary to:

• Provide our services.
• Maintain your account.
• Fulfil the purposes described in this Privacy Policy.
• Resolve disputes.
• Prevent fraud or abuse.
• Maintain business and security records.
• Meet legal or regulatory requirements.

Information may be deleted or anonymized when it is no longer reasonably required, subject to applicable legal obligations.

Depending on applicable law and the nature of your relationship with CoolerGuru, you may request to:

• Access certain personal information.
• Correct inaccurate information.
• Update account information.
• Withdraw certain permissions or consent.
• Request deletion of eligible personal information.
• Close your account.
• Raise concerns about how information is handled.

Some information may need to be retained where required for legitimate business, fraud prevention, dispute resolution, security, or legal purposes.

Requests may be sent to support@coolerguru.com.

We may need to verify your identity before processing certain requests.

We may send communications relating to:

• Your account.
• Verification.
• Inquiries.
• Security.
• Platform updates.
• Support.
• Administrative notices.
• Relevant CoolerGuru services.

Where promotional communications are sent, users may be provided with an available method to unsubscribe or opt out, subject to applicable law.

Important transactional, security, or account-related communications may still be sent where necessary.

CoolerGuru is a business-oriented platform and is not intended for use by children.

We do not knowingly seek to collect personal information from children for the purpose of creating business accounts or listings.

Some technology or infrastructure providers used by CoolerGuru may process or store information in jurisdictions outside the location from which you access the website.

Where required, we take reasonable measures to ensure that such processing is handled in accordance with applicable data protection requirements.

We may update this Privacy Policy from time to time to reflect:

• Changes to our services.
• Changes in technology.
• Changes in business practices.
• Legal or regulatory requirements.

Updated versions will be published on this page with a revised effective date.

We encourage users to review this Privacy Policy periodically.

For questions, privacy requests, corrections, or concerns regarding this Privacy Policy, contact: